When technology works one can change his train ticket in 5min over the phone, receive a SMS with the new seat # and catch the train that is leaving in only 10min. Before, one would have queued for 15-20min, change ticket but miss the train and thus take the next one.
When technology works, one can get his passport renewed at the consulate in 10 days (so they claim) because all info, pictures, prints, etc. are sent electronically vs. in paper before. Before that it would have taken 3 months (that’s how long it took to renew my ID 2 years ago). And when the passport is ready, they send a SMS, obviously much faster than a letter.
I love technology, when it works :)
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