Thursday, December 19, 2013

No plastic bag

When you travel with a stroller, a car seat or any other bulky / oversize item, airlines provide you with a big plastic bag to put them in at check in. Not sure about low cost airlines, but that's a service from regular airlines all around the world.
Except in Stuttgart airport...

Let me explain. 
We had packed everything to travel back to Paris from Stuttgart. Once we arrived at the counter we found at that the flight was full so no way to get a free seat to have more space and when I asked for plastic bags to put the stroller and the car seat the answer was: I don't have any. Quid? She didn't have any. The girl at the counter next to her didn't have any either. She call the ticketing counter, no bag either. She claimed that in 18 years working here she had never seen plastic bags from Air France.
Really? 
So how come they could give me some in Singapore, in Paris, in Brest? How come we still had the stroller in the bag we came from Paris which we kept to avoid making the car dirty with the wheels?
After some negotiation she was able to provide tape so we could reclose the bag around the stroller. But what about the car seat? She basically told us to find our own solution. 
Grrr.
Tatjana came up with the smart idea to ask shops from bags. She run all over the terminal to find several of them. Wolfram asked a janitor for a garbage bag. Better this than nothing. 
While we were starting to assemble all the bags to wrap the car seat, the lady from the counter came back with a huge plastic bag from Delta airlines. She did do the effort of asking around, luckily.
We quickly put the car seat in the bag and dropped everything at the oversize counter. 
While everything worked out well, I still cannot believe that in an airport like Stuttgart they seem to struggle with something as basic as providing a plastic bag for oversize luggage.



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