Monday, October 19, 2015

Sweatshop

After three years in the apartment and numerous servicing of the air conditioners, during the last one we were told that two of them needed chemical clean up. In other words, deep cleaning. In theory this should not be needed for well maintained airco but apparently it happens or we could argue that the servicing is not so good. Anyhow, we realized during the haze that those units are not cooling as good as the others. In all fairness they are the ones we use the most (our bedroom and Oskar's) so it could be that they got dirtier than the others. 

It took a lot of frustrating phone calls to set the clean up. Apparently the servicing company does not see the need to send people a proper quote for a 500$ service and would rather fix the appointment and tell you over the phone the cost. Alternatively they offered to send the cost via sms. If I have to spend 500$, I want to know for what. 

A couple of weeks ago, the technicians came to do the clean up. Before they started I asked the one in charge what exactly they would do and wanted to confirm that they would be done by noon, before Oskar comes back from school. Unlike what the lady on the phone told me (she guaranteed everything would be done in half a day), the technician explained that they had to take the units away to their workshop which will take 3-4 days. We were in the middle of the haze and totally not ready to spend several nights and days with airco. Technician apologized for the wrong information and based on his tone while he called their office, someone was in trouble. I later learnt that she no longer worked for that company. I might have got her fired...

Here we are now, the units are gone. It's 30C in the bedrooms and we are getting ready for a couple of sweaty nights.
Wish us luck and don't hesitate to send some of the cold from Europe. 

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