Sunday, December 13, 2015

Powerless and frustrated

That's how I feel after numerous calls with Air France regarding our missing luggage.

One suitcase was located and delivered this morning. It was mine with some of my clothes and the rest of the kids' things.

One suitcase is still missing. Wolframs'. Obviously with all his clothes but also some of mine, diapers and the Star Wars advent calendar. After several calls we were told that the suitcase had been located in Paris and would arrive on the 5pm flight. Sadly, the suitcase did not make the flight. We had hope for the following one at 22:40 but my latest call confirmed it was not on board. Apparently Air France is in no hurry at all to return the missing suitcase. 

And the only compensation we are offered is 100€ for first necessities. Go buy those on a Sunday in Brest. This is not Singapore where shops are open every day so Wolfram ended up going to the only supermarket open on a Sunday morning to find underwear and t-shirt. 

Air France is really doing a poor job with us this time and given everything that happened already with this company, any understanding is long gone.

Ahhhhhhhhh !!!!!!!!


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